What is the role of the Board in investigating complaints?

• A. The Board does not investigate
• B. The Board conducts random audits annually
• C. The Board investigates; may request records; conduct hearings; and determine sanctions are warranted
• D. The Board only handles license renewals

Answer: (C)

Regulatory boards enforce professional standards by investigating complaints and taking appropriate action to protect the public. When a complaint is filed, the Board reviews the allegations, gathers information, and may request records such as patient charts, treatment notes, and other relevant documentation. It can conduct hearings to hear evidence and arguments from all sides. After evaluating the evidence, the Board can determine that sanctions are warranted and impose disciplinary measures—ranging from reprimand or probation to suspension or revocation of the license, and may include fines or required continuing education. This process is about due process and public protection, not routine random audits or solely handling license renewals.